Privacy Policy

Effective Date: March 18, 2026  |  Last Updated: March 18, 2026

1. Introduction and Who We Are

Welcome to Punch Pizza. We are a food service business operating in the United States, committed to providing you with exceptional pizza and dining experiences. We understand that your privacy is important to you, and we take our responsibility to protect your personal information seriously.

This Privacy Policy applies to all information collected through our website located at punchpizzas.top, our online ordering system, our mobile applications (if applicable), and any other services we provide (collectively referred to as our "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

For all privacy-related inquiries, you may contact us at:

• Company: Punch Pizza
• Website: punchpizzas.top
• Email: [email protected]

2. Legal Framework and Applicable Laws

As a business operating in the United States, our privacy practices are governed by applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive acts and practices in commerce, including privacy and data security
• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which provides specific rights to California residents regarding their personal information
• The Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13
• The CAN-SPAM Act, which governs commercial email communications
• The Telephone Consumer Protection Act (TCPA), which governs certain forms of telephone and electronic communications
• Any other applicable state privacy laws in the jurisdiction where you reside

We are committed to complying with all applicable laws and regulations regarding the collection, use, and protection of personal information.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we collect include the following:

3.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, or contact us, you may voluntarily provide us with personal information, including:

• Contact Information: Your full name, email address, phone number, and mailing or delivery address
• Account Information: Username, password, and account preferences if you create a profile with us
• Order Information: Details of the food items you order, special dietary requests, delivery instructions, and order history
• Payment Information: Credit or debit card details, billing address, and transaction history. Note that payment card information is processed through secure, third-party payment processors and is not stored directly on our servers
• Communications: Any messages, feedback, reviews, or inquiries you send to us via email, contact forms, or other communication channels
• Promotional Preferences: Information about your marketing and communication preferences, including whether you wish to receive promotional emails, SMS messages, or other marketing materials

3.2 Information Collected Automatically

When you visit our website at punchpizzas.top, we and our third-party service providers automatically collect certain information about your device and how you interact with our Services, including:

• Device Information: Your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers
• Usage Data: Pages you visit on our website, the time and date of your visit, time spent on each page, links you click, search queries you enter, and the website you visited before navigating to ours
• Location Data: General geographic location inferred from your IP address, and, with your permission, more precise location data from your mobile device to facilitate delivery services
• Log Data: Server log files that record information about your access to our website, including error logs and performance metrics
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for more details)

3.3 Information From Third Parties

We may also receive information about you from third parties, such as:

• Third-Party Delivery Platforms: If you place an order through a third-party food delivery app or platform that partners with us, we may receive your order details and contact information from that platform
• Social Media Platforms: If you choose to connect your social media account to our Services or interact with our social media pages, we may receive certain information from those platforms in accordance with their privacy policies
• Analytics Providers: We use analytics tools that may provide us with aggregated or de-identified information about how users interact with our website
• Payment Processors: Our payment processors may share transaction confirmations and fraud prevention signals with us

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

4.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup
• Create and manage your customer account
• Send you order confirmations, receipts, and updates about your order status
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to your inquiries and complaints
• Facilitate loyalty programs or rewards schemes if applicable

4.2 Improve Our Services and Business Operations

• Analyze how customers use our website and ordering system to identify areas for improvement
• Conduct market research and customer satisfaction surveys
• Develop new menu items, services, and features based on customer preferences and feedback
• Monitor and improve the performance, security, and reliability of our website and systems
• Train our staff and improve operational efficiency

4.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about our products, services, and events, where you have consented to receive such communications or where permitted by applicable law
• Personalize your experience on our website by displaying content and offers relevant to your interests and order history
• Conduct targeted advertising campaigns on third-party platforms, where permitted by applicable law
• Notify you about new menu items, seasonal promotions, and limited-time offers

4.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, legal processes, and governmental requests
• Enforce our Terms of Service and other applicable policies
• Protect the rights, privacy, safety, and property of Punch Pizza, our customers, and the public
• Detect, prevent, and address fraud, abuse, security incidents, and other harmful activities
• Respond to legal claims or disputes

5. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with certain third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and providing our Services. These service providers are permitted to use your information only as necessary to provide services to us and are contractually obligated to protect your information. Such service providers may include:

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other legal process
• Respond to lawful requests from public authorities, including law enforcement agencies
• Protect the rights, property, or safety of Punch Pizza, our customers, employees, or others
• Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

In the event that Punch Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity or successor organization. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with third parties in other ways if you have given us your explicit consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

6. Data Security

Punch Pizza takes the security of your personal information seriously and has implemented a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive data, including payment information, is encrypted both in transit and at rest.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who have a legitimate need to access such information in order to fulfill their job responsibilities.
• Secure Payment Processing: Payment card information is processed through Payment Card Industry Data Security Standard (PCI DSS)-compliant payment processors. We do not store complete payment card numbers on our own servers.
• Regular Security Assessments: We conduct periodic reviews and assessments of our security practices and systems to identify and address potential vulnerabilities.
• Incident Response: We have procedures in place to detect and respond to data security incidents promptly. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law.
• Employee Training: Our employees receive regular training on data protection practices and the importance of maintaining the confidentiality of customer information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by applicable law. The specific retention periods we apply depend on the type of information and the purpose for which it was collected:

When personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

Our website at punchpizzas.top uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. A cookie is a small text file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website and cannot be disabled. They enable core functionality such as user authentication, session management, and security features.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information about website usage, including which pages are most visited and how users navigate through the site.
• Functional Cookies: These cookies allow us to remember your preferences and settings (such as your location for delivery purposes or your preferred language) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to track your browsing activity and deliver targeted advertisements relevant to your interests on our website and on third-party platforms.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to manage your cookie preferences through the browser settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that if you choose to disable certain cookies, some features of our website may not function properly.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website at punchpizzas.top.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with the means to exercise them.

9.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you, including information about how it is being used and with whom it has been shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (for example, where we are required to retain it by law or for legitimate business purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information for monetary consideration. However, some of our advertising and analytics activities may constitute "sharing" under CPRA. To opt out, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit the use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

To submit a CCPA/CPRA rights request, please contact us at [email protected]. We will verify your identity before processing your request and respond within the timeframes required by applicable law (generally 45 days, with a possible extension of an additional 45 days when reasonably necessary).

9.3 How to Exercise Your Rights

To exercise any of the privacy rights described in this section, please submit a request to us using the following contact information:

• Email: [email protected]
• Website: punchpizzas.top

In your request, please clearly identify yourself and specify the right(s) you wish to exercise. We may need to verify your identity before processing your request to protect the security of your information. We will respond to your request within the timeframes required by applicable law.

10. Children's Privacy

Punch Pizza's Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA).

If you are under 13 years of age, please do not use our Services or provide any personal information to us. If you are between 13 and 17 years of age, please ensure that you have the permission of a parent or legal guardian before using our Services or providing any personal information.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information from our records. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

11. International Data Transfers

Punch Pizza is based in the United States, and the information we collect is governed by United States law. If you are accessing our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or in other countries where our service providers operate.

The data protection laws of the United States or other countries where your information may be processed may differ from those in your country of residence. By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this Privacy Policy.

We take steps to ensure that any international transfers of personal information are conducted in compliance with applicable law and that adequate protections are in place to safeguard your information. These protections may include entering into data processing agreements with our service providers that include appropriate data transfer mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Punch Pizza. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you access through links on our website.

We may also integrate third-party services into our platform, such as social media sharing buttons, payment gateways, and mapping services. These integrations may allow third parties to collect information about you even if you do not directly interact with their services. Please refer to the privacy policies of these third parties for more information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or other operational considerations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy on our website at punchpizzas.top
• Notify you by email (if you have provided us with your email address) or through a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to the updated terms.

14. Filing a Complaint

If you believe that Punch Pizza has violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to contact us first so that we can attempt to resolve the issue directly. You may reach us at:

• Email: [email protected]
• Website: punchpizzas.top

If you are not satisfied with our response, you also have the right to file a complaint with the appropriate regulatory authority. In the United States, privacy complaints may be directed to the following authorities, depending on the nature of the complaint:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You can file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California residents): California residents may file a complaint regarding CCPA/CPRA violations with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office at www.oag.ca.gov.
• Your State's Attorney General: Residents of other states may also have the right to file complaints with their state's attorney general office regarding violations of applicable state privacy laws.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.