Terms of Service

Effective Date: March 18, 2026  |  Last Updated: March 18, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Punch Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website punchpizzas.top and all associated services, features, content, and functionality offered through the Site.

By accessing, browsing, or using this Site in any manner — including but not limited to placing an online order, creating an account, subscribing to a newsletter, or simply visiting the homepage — you expressly agree to comply with and be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using this Site on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind that entity to these Terms, and the term "you" shall refer to both you as an individual and that entity.

These Terms apply to all visitors, users, and others who access or use the Site. We reserve the right to modify these Terms at any time, and your continued use of the Site after any such changes constitutes your acceptance of the revised Terms.

2. Description of Services

Punch Pizza is a food service business operating in the United States. Through our website at punchpizzas.top, we offer the following services and features:

• Online Food Ordering: Customers may browse our menu and place orders for pizza and other food items for pickup or delivery, where available.
• Menu Information: We provide detailed information about our food offerings, including ingredients, pricing, allergen notices, and nutritional details to the best of our ability.
• Promotions and Special Offers: From time to time, we may offer discounts, coupons, loyalty rewards, or promotional deals through the Site or via email communications.
• Customer Account Services: Users may create an account to manage orders, save preferences, and access order history.
• Customer Support: We provide support via email and phone to assist customers with questions, complaints, and order-related inquiries.
• Informational Content: The Site may include blog posts, news, announcements, and other content related to our business and food offerings.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. We may also impose limits on certain features or restrict access to parts or all of the Site without prior notice.

All food products are subject to availability. We make every effort to ensure that menu items displayed on our Site are accurate and available; however, we cannot guarantee that all items will be available at all times. In the event that an item you ordered is unavailable, we will notify you and provide an appropriate remedy, which may include a substitute item (with your consent) or a full refund for that item.

3. Eligibility and User Obligations

3.1 Eligibility

To use our Site and place orders, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. By using this Site, you represent and warrant that you meet this age requirement. We do not knowingly collect personal information from or allow orders to be placed by minors under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

3.2 Account Registration

If you choose to create an account on our Site, you agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized access to or use of your account.

We reserve the right to terminate or suspend your account at our sole discretion, including if we believe that information you have provided is inaccurate, fraudulent, or otherwise violates these Terms.

3.3 User Obligations

As a user of our Site and services, you agree to:

• Provide accurate, truthful, and complete information when placing orders or creating an account.
• Comply with all applicable local, state, and federal laws, including those governing online commerce and food ordering.
• Use the Site only for lawful purposes and in accordance with these Terms.
• Pay for all orders you place through the Site in a timely manner.
• Provide a valid delivery address and contact information to facilitate order fulfillment.
• Be present to receive delivery orders or arrange an appropriate representative to do so.
• Treat our staff, delivery personnel, and representatives with respect and courtesy.

3.4 Prohibited Activities

You agree that you will NOT engage in any of the following activities while using our Site or services:

• Using the Site for any unlawful, fraudulent, or deceptive purpose.
• Placing fraudulent orders, including orders using stolen payment information or false identity.
• Attempting to gain unauthorized access to our systems, servers, databases, or networks.
• Using any automated tools, bots, scrapers, or crawlers to access, copy, or collect data from our Site without our express written permission.
• Interfering with or disrupting the integrity or performance of the Site or the data contained therein.
• Uploading or transmitting any viruses, malware, or other harmful code.
• Impersonating any person or entity, or falsely claiming affiliation with any person or entity.
• Engaging in any conduct that restricts or inhibits anyone's use or enjoyment of the Site.
• Attempting to circumvent any security features of the Site.
• Reverse engineering, decompiling, or disassembling any portion of the Site.
• Using our brand, name, or logo without express written authorization.
• Submitting false or misleading reviews, complaints, or feedback about our products or services.
• Harassing, threatening, or intimidating our employees, delivery drivers, or other customers.
• Violating any applicable food safety, health, or consumer protection regulations.

Violation of any of these prohibitions may result in immediate termination of your account, cancellation of pending orders, and, where appropriate, referral to law enforcement authorities.

4. Intellectual Property Rights

All content available on or through the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design and compilation of the Site (collectively, the "Content"), is the exclusive property of Punch Pizza or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Punch Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Punch Pizza. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content solely for your personal, non-commercial use in connection with placing and managing orders for our food products. This license does not include:

• Any resale or commercial use of the Site or its Content.
• Any collection and use of any product listings, descriptions, or prices.
• Any derivative use of the Site or its Content.
• Any downloading or copying of account information for the benefit of any third party.
• Any use of data mining, robots, or similar data gathering or extraction tools.

Any unauthorized use of our intellectual property terminates the permission or license granted by us and may violate copyright laws, trademark laws, and other applicable regulations. We reserve all rights not expressly granted in and to the Site and the Content.

If you believe that any Content on our Site infringes your copyright or other intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement.

5. Payment Terms

5.1 Pricing

All prices for food items, delivery charges, and other fees are displayed in United States Dollars (USD) and are subject to change without prior notice. We make reasonable efforts to ensure that prices displayed on our Site are accurate; however, in the event of a pricing error, we reserve the right to cancel any affected orders and issue a full refund to the customer. We will notify you of such cancellations promptly.

Prices do not include applicable taxes unless explicitly stated. Sales tax will be applied to your order based on the applicable tax rate for your delivery address or the location of our establishment, in accordance with applicable state and local tax laws.

5.2 Payment Methods

We accept various payment methods as indicated on our Site, which may include major credit and debit cards (Visa, Mastercard, American Express, Discover), and other electronic payment options. By submitting a payment, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

5.3 Order Confirmation

Once you place an order through our Site, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order — it merely confirms that we have received it. We reserve the right to accept or decline your order for any reason, including but not limited to unavailability of items, errors in pricing or product description, or concerns about order authenticity.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. However, if you receive an incorrect order or a food item that does not meet our quality standards, please contact us within a reasonable time of receiving your order at [email protected]. We will review your concern and, at our sole discretion, offer a replacement, store credit, or refund as appropriate. Refunds, if approved, will be processed to the original payment method within 5–10 business days.

You may cancel an order only if it has not yet entered the preparation stage. Once preparation has begun, cancellations may not be possible. Please contact us immediately if you need to cancel an order.

6. Disclaimers

We do not warrant that:

• The Site will be available, uninterrupted, secure, or error-free at all times.
• The results obtained from use of the Site will be accurate or reliable.
• The quality of any products, services, information, or other material obtained through the Site will meet your expectations.
• Any errors in the Site will be corrected.

6.2 Food Allergen Disclaimer

We make reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, our food products are prepared in a shared kitchen environment where allergens, including but not limited to gluten, dairy, eggs, peanuts, tree nuts, fish, shellfish, soy, and sesame, may be present. We cannot guarantee that any menu item is completely free from allergens. If you have a food allergy or dietary restriction, please contact us directly before placing your order. Punch Pizza is not liable for any allergic reactions or adverse health events resulting from the consumption of our food products.

6.3 Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Punch Pizza. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms and privacy policies of any third-party websites you visit.

7. Limitation of Liability

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, our liability shall be limited to the maximum extent permitted by law.

In no event shall our total cumulative liability to you for all claims arising out of or related to these Terms or your use of the Site and services exceed the greater of: (a) the total amount you paid to Punch Pizza in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00 USD).

Some states do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you to the full extent stated. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its affiliates, officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Site or our services in a manner not authorized by these Terms.
• Your violation of any applicable federal, state, or local law, regulation, or ordinance.
• Your violation of any third-party rights, including but not limited to intellectual property rights, privacy rights, or rights of publicity.
• Any misrepresentation made by you in connection with your use of the Site.
• Any fraudulent, negligent, or otherwise wrongful conduct by you.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable state law where Punch Pizza is domiciled, without regard to its conflict of law provisions.

To the extent that any legal proceedings are necessary, you agree to submit to the personal jurisdiction of the state and federal courts located in the applicable jurisdiction of the United States where Punch Pizza is registered or maintains its principal place of business. You waive any objection to the laying of venue of any such proceedings in such courts and waive any objection that such courts are an inconvenient forum.

These Terms shall also be interpreted in compliance with applicable federal consumer protection laws, including but not limited to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in or affecting commerce. Where applicable, California residents may also have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which are addressed in our Privacy Policy.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, we encourage you to contact us directly at [email protected] to attempt to resolve any dispute informally. Many disputes can be resolved quickly and efficiently through direct communication. We will make a good-faith effort to respond to your concern within ten (10) business days of receiving your written notice of the dispute.

10.2 Binding Arbitration

If we are unable to resolve the dispute informally within thirty (30) days of your initial notice, either party may elect to have the dispute resolved through binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Site or our services shall be resolved by binding arbitration administered by a recognized arbitration organization, such as the American Arbitration Association (AAA), in accordance with its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorney's fees unless the arbitrator determines that a claim was frivolous or brought in bad faith, in which case the arbitrator may award costs and fees against the party bringing such claim.

10.3 Class Action Waiver

YOU AND PUNCH PIZZA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent or restrain actual or threatened misappropriation or infringement of intellectual property rights, pending resolution of the dispute through arbitration.

To the extent permitted by applicable law, you agree that any claims you bring against us must be brought within one (1) year of the date the claim arose, or such claim shall be permanently barred.

11. Term and Termination

These Terms of Service are effective as of the date you first access or use the Site and shall remain in full force and effect for as long as you continue to use the Site or our services, or until terminated as provided herein.

11.1 Termination by You

You may stop using our Site and services at any time. If you have created an account, you may request the deletion of your account by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes, in accordance with our Privacy Policy.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to the Site and our services at our sole discretion, without notice, for any reason, including but not limited to:

• Your violation of these Terms of Service.
• Your engagement in fraudulent, abusive, or illegal activities.
• A request by law enforcement or other governmental agencies.
• Discontinuation or material modification of the Site or any service offered through it.
• Unexpected technical or security issues or problems.

11.3 Effect of Termination

Upon termination or expiration of these Terms for any reason, all rights and licenses granted to you under these Terms will immediately terminate. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page. In some cases, we may also provide additional notice, such as by sending an email notification to the address associated with your account or by displaying a prominent notice on our Site.

Your continued use of the Site following the posting of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using our Site and services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

We will not make changes to these Terms that retroactively reduce your existing rights under the Terms without providing appropriate notice and an opportunity to discontinue use prior to the changes taking effect, to the extent required by applicable law.

13. Severability

If any provision of these Terms of Service is found to be unlawful, void, invalid, or for any reason unenforceable by a court or arbitrator of competent jurisdiction, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The remaining provisions of these Terms shall continue in full force and effect.

In such a case, the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

The failure of Punch Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right or provision will only be effective if it is in writing and signed by a duly authorized representative of Punch Pizza.

14. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Punch Pizza with respect to your use of the Site and our services, and supersede all prior and contemporaneous agreements, communications, and proposals (whether oral, written, or electronic) between you and Punch Pizza with respect to the Site and our services.

No amendment to or modification of these Terms will be binding unless made in writing and signed by a duly authorized representative of Punch Pizza or posted on the Site by Punch Pizza as a revised version of these Terms.

15. Force Majeure

Punch Pizza shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, government action, public health emergencies (including pandemics or epidemics), power outages, labor disputes, supply chain disruptions, or failures of third-party technology platforms or infrastructure. In the event of a force majeure event, we will make reasonable efforts to notify you and resume performance as soon as practicable.

16. Electronic Communications

By using our Site or services, you consent to receiving communications from us electronically. We may communicate with you by email or by posting notices on our Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing and promotional communications at any time by following the unsubscribe instructions in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages regarding your orders and account.

17. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, your rights under these Terms, or your use of our Site and services, please do not hesitate to contact us using the following information:

We aim to respond to all inquiries within five (5) business days. For urgent order-related matters, please contact us as soon as possible so we can assist you promptly.

© 2026 Punch Pizza. All Rights Reserved. | punchpizzas.top | [email protected]